Unique Ceramic Tile Decor & Personalized Gifts FAQs
   


General Questions

Q: What is UIA about?
A: At UIA, we create imperfectly perfect ceramic tile decor and personalized gifts that celebrate individuality and self-expression. Every piece is designed to inspire connection, authenticity, and the courage to embrace your uniqueness.

Q: Do you accept collaborations or wholesale inquiries?
A: Yes! We love collaborating with like-minded individuals and businesses. Please reach out via our Contact Page to discuss details.

Orders & Customization

Q: How do I place a custom order?
A: Visit our Custom Order Page and fill out the form with details about your vision. We’ll contact you to confirm and collaborate on your design.

Q: Can I request a design not shown on your site?
A: Absolutely! We welcome new ideas and can work with you to create a tile that’s uniquely yours.

Q: What’s the processing time for custom orders?
A: Custom orders typically take 1-2 weeks to create, depending on the complexity. Rush orders may be available for an additional fee.

Shipping & Returns

Q: Where do you ship?
A: We currently ship within the U.S. and are working on expanding internationally.

Q: How long does shipping take?
A: Standard orders are processed within 3-5 business days. Custom orders take 1-2 weeks for creation and additional time for shipping. You’ll receive tracking information once your order ships.

Q: Can I return or exchange a product?
A: Due to the custom nature of our products, returns or exchanges are not accepted unless the item arrives damaged or defective. Please contact us within 7 days of delivery if you have an issue.

Care Instructions

Q: How do I care for my ceramic tiles?
A: To keep your tile looking its best, gently wipe with a damp cloth to clean. Avoid submerging in water or using harsh cleaning products. Display in a dry area to maintain vibrancy.

Q: Can I use the tiles as coasters?
A: Yes, but we recommend adding a felt or cork backing for added protection against scratching or slipping.